PLEASE READ CAREFULLY:
Notice: We have lately seen shipments are taking 6 to 8 weeks or longer to arrive in the destination country.
Others seem to take weeks to clear customs once they have arrived.
Also, once an order leaves the US and enters another countries postal system, it becomes very difficult for us to track.
Please account for these possible delays when ordering, and allow at least 4 weeks from the date we ship your order for it to arrive before contacting us regarding a possible delivery problem.
Iron Wind Metals values all our direct customers equally. All orders, whether by website, mail, or phone are normally handled in the order received, and order volume can vary greatly.
While we strive for an order turnaround time from receipt to shipping of 7-10 business days from the date your order is downloaded, staff limitations and extra-heavy order volume can effect this window, especially as many website orders contain products that must be cast to order. Additionally, while we download orders every morning of every business day, we are not open on Saturday or Sunday, which means that orders placed on a Friday or over a weekend will not begin to process until the following Monday. Finally, standard USPS shipping can take 3 to 4 days or more, depending on location.
So please allow sufficient time for downloading, processing and delivery when you place your order, and please allow two weeks before emailing to check on order status. (Unless you fail to receive a confirmation e-mail on web orders.)
So plan ahead and give sufficient time when ordering, especially if you need the minis for scheduled games or tournaments.
We thank you for your understanding, and will continue to strive for the quickest order turnaround possible.
Iron Wind Metals Shipping Policies
Unless otherwise noted on your order, Iron Wind Metals ships all mail orders signature required. This means that someone will need to be home to receive and sign for the shipment, or go to the local FedEx and pick it up. If you do not wish your order to be sent signature required please direct as such in the comments section when you place your order. If you request that the package not be sent signature required, and it is dropped at your door and disappears, IWM will not replace the order.
Current IWM standard shipping and handling charges
Continental US:
Orders up to $50.00 - shipping and handling is $12.00
Orders from $50.01 to $100.00 - shipping and handling is $15.00
Orders from $100.01 to $150.00 - shipping and handling is $18.00
Orders from $150.01 and over - shipping and handling is FREE
Canada, Alaska, Hawaii, and Puerto Rico
Orders up to $50.00 - shipping and handling is $20.00
Orders from $50.01 to $100.00 - shipping and handling is $24.00
Orders from $100.01 to $150.00 - shipping and handling is $28.00
Orders from $150.01 to $200.00 - shipping and handling is $32.00
Orders from $200.01 and over - shipping and handling is FREE
Other International orders
Orders up to $50.00 - shipping and handling is $24.00
Orders from $50.01 to $100.00 - shipping and handling is $30.00
Orders from $100.01 to $150.00 - shipping and handling is $36.00
Orders from $150.01 to $200.00 - shipping and handling is $42.00
Orders from $200.01 to $250.00 - shipping and handling is $48.00
Orders from $250.01 and over - shipping and handling is FREE
Continental US orders are normally shipped standard USPS Priority Mail.
Canada, Alaska, Hawaii, and International orders are normally shipped USPS Priority Mail.
International Shipments are subject to all duties, tariffs, taxes, and/or other shipping charges in accordance to each customers local laws, and are the responsibility of the customer.
